FREQUENTLY ASKED QUESTIONS
All your questions, answered (we hope) but if not, get in touch through our contact page!
BUSINESS
A: Great question! Read about BLAEK Store's values, impact and mission by clicking the linked words and please get in touch if you'd like more information but to sum up BLAEK Store in one sentence we're in business to build a better future for all lives on planet earth.
A: BLAEK Store was founded by Nikki and Tom Batrouney who own, operate and work in the business along with a small team in Sydney. Meet our beautiful team here.
A: Our store sits on Guringai country in Manly, NSW at 210 Pittwater Road. We're open Monday to Saturday 9-5pm and Sundays 9-4pm. You can call us during store hours to say hi or leave a message on (02) 8591-7363. Head to our about page for more information.
A: Of course! Head to the following links and please reach out if anything is unclear Privacy Policy and Terms & Conditions.
SHIPPING & RETURNS
A: Regular shipping to Australia is free for all orders over $50. For orders under $50 regular shipping is $10. Express shipping is $15 to Australia.
For our New Zealand customers regular shipping is also free for all orders over $50. For orders under $50 regular shipping is $20. Express shipping is $29.
For our 'rest of world' customers shipping is free all orders over $100. For orders under $100 regular shipping is $25. Express shipping is $39.
A: The below estimates are correct, providing the product ordered is in stock and available to sell. We will notify you if there will be a delay in the shipment of your order.
All orders placed on Friday, will be sent the following Monday. BLAEK Store observes all national holidays. Please email sales@blaekstore.com if your parcel hasn’t arrived within the specified times listed.
Please note, during periods of high traffic, order dispatch may take up to 2 business days.
Australian Delivery & Returns
Please allow regular delivery of 2-4 business days. If in NT or WA, we apologise but we cannot guarantee on time delivery.
International Delivery & Returns
International shipments may require 7-12 working days to arrive.
A: We happily accept returns/exchanges on full-priced products in their original condition and packaging (unworn/unwashed) with all labels and tags attached within 30 days of receipt.
A: Follow the two easy steps below!
- Contact us at sales@blaekstore.com within 30 days of receiving your order and we will provide a printable return slip to attach to your item for pickup from your chosen location by a Sendle representative.
- Items received after the 30-day time frame will be assessed at our discretion.
A: We insure each purchase during time in transit until it is delivered to you. All orders require a signature upon delivery, at which point responsibility for the shipment passes to you. If your order is lost in transit you are 100% covered for a new item or refund.
A: Of course! Call us Monday-Saturday 9-5pm, Sunday 9-4pm or leave a message outside of hours on (02) 8591-7363 or email us 24/7 on the contact form here.